FAQ

1. What types of licenses do you offer?

At biosoftwares, we offer a variety of software licenses, including:

  • Retail Licenses: These are transferable between devices, ideal if you plan to upgrade or change your hardware later. They often come with extended support options from the software publisher.

  • Bind (OEM) Licenses: These are tied to a specific device and non-transferable. They are more affordable and suitable for single-use cases without expected hardware changes.

2. Are your licenses authentic?

Yes, all licenses sold at Biosoftwares are 100% authentic and sourced from authorized distributors. Each license is thoroughly verified before being listed for sale.

3. How are the licenses delivered?

Once payment is confirmed, your license key will be delivered instantly to your email address after completing your purchase. In rare cases of high demand or stock delays, delivery may take up to 24 hours.

4. What if I don't receive my license within 24 hours?

We’ll resolve the issue quickly.

5. Why are your prices lower than other retailers?

We purchase our licenses wholesale from authorized distributors and maintain lower overhead costs than traditional retailers. This allows us to pass the savings on to you.

6. Do you provide physical CDs or USBs?

No, our platform is entirely digital. All products are delivered online for online access and reduced environmental impact.

7. Do the licenses expire?

  • Perpetual Licenses: Most of our products are perpetual, meaning they do not expire and can be used indefinitely.

  • Subscription Licenses: Some products, such as Microsoft Office 365 and antivirus software, are subscriptions with limited validity. Please check the product details before purchase.

8. Are the licenses valid for tablets or mobile phones?

License compatibility depends on the software. While most products are designed for desktop or laptop use, some may also support tablets and mobile devices. Check the product specifications on our site for more info.

9. Can I get an invoice with VAT details?

Yes, VAT invoices are available upon request. During checkout, you can enter your company details, and the invoice will be generated and emailed automatically.

10. What should I do if I have an issue with my license?

If you experience any problems:

  • Contact us via email (contact@biosoftwares.com).

  • Our team is committed to resolving issues quickly and efficiently to ensure your satisfaction.

11. Do you offer refunds if I'm not satisfied?

Yes, we offer refunds If you encounter any issues with your purchase. contact us by email to initiate the refund process.

12. Can I transfer a license to another device?

  • Retail Licenses: Yes, they are transferable and can be moved between devices.

  • Bind (OEM) Licenses: No, they are tied to the original device they were activated on.

13. How can I contact customer support?

You can reach us through:

14. Are your licenses compatible with both Windows and Mac?

Many of our licenses are compatible with both Windows and Mac systems. Compatibility info is listed on each product page. Please check before purchasing.

15. Do you offer volume discounts for businesses?

Yes, we provide discounts for bulk purchases. If you're a business or organization needing multiple licenses, please contact us at contact@biosoftwares.com for a custom quote.

16. Can I upgrade from an OEM license to a retail license?

Upgrading from an OEM license to a retail license is not possible. You must purchase a separate retail license if transferability is required.

17. What payment methods do you accept?

We accept PayPal and all major credit/debit cards through our secure payment platform. For more details, see our Payment Policy.

For any questions or assistance, feel free to contact us. Thank you for choosing biosoftwares for your software needs!